15% OFF your first project — mention this website when you call or text.

Frequently Asked Questions

Everything customers usually ask before booking. Don't see your question? Call or text — we answer 24/7.

Can I text photos to get a quote?

Yes — texting photos is the fastest way to get a price. Send pictures of your items along with your ZIP code and floor, and we'll reply with a preliminary quote, often within minutes.

Do you offer same-day pickup?

Yes. We offer same-day and emergency pickup whenever our schedule allows, and we answer 24/7. Call or text early in the day for the best chance at a same-day slot.

How is pricing calculated?

Pricing is based on how much space your items take up in our truck, plus labor for stairs or difficult access. You'll always get a clear price confirmed before we start — no surprises after the fact.

Do you remove items from upstairs?

Yes. We do all the lifting and carrying — you don't need to move anything to the curb or ground floor. Walk-ups and upper floors are no problem.

Do you work in elevator buildings?

Absolutely. We're experienced with service elevators, freight bookings, loading docks and building access rules across NYC and North Jersey.

Can you provide a certificate of insurance (COI)?

Yes — we're licensed and insured, and we can provide a COI for managed buildings that require one. Send your building's requirements when you request a quote.

What items do you not accept?

We can't take hazardous materials — open paint, chemicals, oils, asbestos, propane tanks and the like. Almost everything else, from furniture to construction debris, is fair game. Ask if you're unsure.

Do you handle apartment, estate and office cleanouts?

Yes — full and partial cleanouts for apartments, whole homes, estates and offices are our core services, for both residential and commercial customers.

Do you remove construction debris?

Yes — non-hazardous renovation and demolition debris such as drywall, wood, flooring, tile and cabinets. Contractors can also set up recurring pickups.

Do I have to move anything outside first?

No. We remove items from wherever they are — apartments, basements, backyards, offices — and we sweep up before we leave.

Are you available for emergencies and odd hours?

We answer 24/7 and run emergency pickups whenever crews are available, including evenings and weekends.

Is there a discount for first-time customers?

Yes — mention this website for 15% off your first project.

How far in advance should I book?

Same-day is often possible, but a day or two ahead guarantees your preferred window — especially for end-of-month move-outs.

What areas do you serve?

New York City (all five boroughs), Long Island (Nassau and Suffolk) and North Jersey (Hudson, Bergen, Essex and Union counties). See our Service Areas page for local pages.

Fastest way to a price

Get a faster quote by texting photos

Skip the phone tag. Snap a few photos of what you need gone and text them to us — we'll send back a preliminary quote, often within minutes. We answer 24/7.

  • Photos of the items you want removed
  • Pickup ZIP code so we can route the right crew
  • Floor number and elevator or stairs
  • Preferred pickup date — today works too

Need junk gone today?

Call or text photos now for a fast quote — we answer 24/7. Serving NYC, Long Island & North Jersey.